Shipping policy
Shipping and Delivery Policy
**Effective Date: October 2024**
Pre-Order Policy
#### **Processing and Shipping:**
- **Total Timeframe:** Pre-ordered items will take **1-2 weeks** for both processing and shipping.
- Once your order has been processed, it will be shipped based on the shipping method selected at checkout.
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For all other shipping and delivery details, please refer to our [Shipping and Delivery Policy](#).
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By placing a pre-order, you acknowledge and agree to the terms listed above. If you have any questions, please contact us at **sipandspill19@gmail.com
At Sip and Spill, we are committed to delivering your products in a timely and efficient manner. Please review our shipping and delivery policy to understand how we handle orders and shipments.
--- REGULAR ORDERS
#### **Processing Time:**
- Orders are processed within **1-3 business days** after purchase, excluding weekends and holidays.
- You will receive a confirmation email once your order has been shipped, including tracking information if applicable.
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#### **Shipping Rates and Delivery Time:**
1. **Domestic Shipping (within [Country]):**
- **Standard Shipping:** Delivery within **3-5 business days** from the shipping date. Shipping rates are calculated at checkout based on order weight and destination.
- **Express Shipping:** Delivery within **1-3 business days**. Additional fees apply, calculated at checkout.
2. **International Shipping:**
- **Standard International Shipping:** Delivery within **7-14 business days** from the shipping date, depending on the destination country. Shipping rates are calculated at checkout.
- Please note that international customers are responsible for any customs duties, taxes, or fees that may apply.
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#### **Delivery Terms:**
1. **Delivery Address:**
- Please ensure that the shipping address provided is accurate and complete. We are not responsible for shipments delayed or returned due to incorrect or incomplete addresses.
2. **Lost or Stolen Packages:**
- Sip and Spill is not responsible for lost or stolen packages after delivery has been confirmed by the carrier. If your package shows as delivered but you have not received it, please contact the carrier directly to file a claim.
3. **Delivery Delays:**
- While we strive to deliver orders on time, unforeseen delays (e.g., weather, carrier issues) may occur. If your order is delayed, please allow an additional **5 business days** before contacting us.
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#### **Wine Shipping Restrictions:**
- **Age Requirement:** You must be **21 years or older** to purchase wine from Sip and Spill. During your visit to our site, you will be required to provide your date of birth to verify your eligibility.
- **False Information:** We are not responsible for individuals who provide false information regarding their age. By placing an order, the buyer confirms they are of legal drinking age. Any liability resulting from misrepresentation of age lies solely with the buyer, not with Sip and Spill.
- **State and Country Restrictions:** Some states and countries may have restrictions on wine shipments. If your location prohibits wine delivery, your order will be canceled and refunded.
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#### **Order Tracking:**
- Once your order is shipped, you will receive a tracking number via email. You can track your shipment through the carrier’s website.
- For any issues with tracking or lost packages, please contact us at **sipandspill19@gmail.com** for assistance.
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#### **Failed Deliveries and Returns:**
- If an order is returned to us due to a failed delivery (e.g., incorrect address, unavailability to sign for the package), we will contact you to arrange reshipment. Additional shipping fees may apply for resending the order.
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#### **Contact Us:**
For any questions or concerns about your shipment, please email us at **sipandspill19@gmail.com**. We are happy to assist with any issues related to your order.
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This policy ensures transparency and clear expectations for shipping and delivery, while also safeguarding our business from losses due to incorrect addresses, failed deliveries, or age misrepresentation.